Existing Client Support

Request Support or Website Updates

Client Support and Update Requests

Check my Twitter Feed or Blog for server notices and availability announcements.

As of December 2009, new support or update requests should be made through my online billing system. You are welcome to submit your support request using the form below, but please understand this may delay your place in my update queue - as I'll have to manually open a ticket for you.

Non-critical client updates are performed on Mondays and Fridays. Once your update request has been added to the ticketing system, you are automatically placed in my update queue. Critical support requests (Emergency/High) will be handled as soon as I see your ticket, but please do not set your ticket to this value unless it is a real emergency.

Client Details

Support Ticket Details

Please choose an appropriate level of importance for the support or update request you are making.

A minor problem with your website or a miscellaneous update you'd like made

A non-critical issue that may be affecting website performance or a semi-important update needed

A critical issue with your website or service. This should only be selected if it is an emergency.


To assist me in resolving your problem or making your update as quickly as possible, please be as descriptive as possible. If you are making a support request, avoid generic statements like 'There is a problem with my website' or 'My page looks funny'. Tell me exactly what you're seeing, including any error messages or steps you took before the problem occurred.