Client Support and Update Requests
Check my Twitter Feed or Blog for server notices and availability announcements. Before requesting support, please ensure that your issue is not already covered within my online knowledgebase.
Please submit a ticket from my help desk for any support, maintenance or update requests. Because I use this ticketing system to manage and queue all support requests, it's essential to open a ticket instead of emailing me directly. Support or maintenance requests emailed directly will receive delayed placement in my queue - as I'll have to manually open a ticket for you or instruct you to do so.
Update Schedule
Non-critical client updates are performed on Mondays and Fridays. Once your update request has been added to the ticketing system, you are automatically placed in my update queue. Critical support requests (Emergency/High) will be handled as soon as I see your ticket, but please do not set your ticket to this value unless it is a real emergency.
