As posted via Twitter, I’m in the process of moving my online knowledgebase to a new system.  I haven’t had time yet to transfer over all of the articles, so please feel free to email if you have any CMS or hosting related questions not currently covered.

I am also fairly sure that I will be switching to the ticketing system bundled with the new help desk software.  It has many more customization options than the one in my billing system and I like the fact that ladies don’t need to login before opening a ticket.  Between your hosting cPanel, VedaCMS and the client billing area…I know it can be confusing to keep track of so many separate logins.

The new ticketing system would simply email you a ticket ID that you can input to view or update your ticket.  The email also contains a direct link to your ticket so you don’t have to manually type in the ticket ID from the help desk.  If you forget your ticket ID or delete the email…you can simply enter your email address and the system will send you the IDs (and diret links) of any tickets you have open.

I’m going to work on the design over the weekend (I’m customizing so it looks similar to my billing system) and will  probably send out notice of the official switch Monday.   I will also transfer any tickets still open in the billing system to the new ticketing system.  To avoid confusion on where to submit tickets…I’ll be removing the ‘Support’ tab within the client billing area.

There have been a few questions about the server upgrade, which made me realize I didn’t really explain the process very clearly.   So I’ve outlined that information below, with additional details concerning the most recent delay on the upgrade.

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As posted on my Twitter feed yesterday, the server is being upgraded to a better spec system.  We’re going from a dual-core/2GB box to a quad-core/8GB setup.  I’m pretty excited about the upgrade, as there will be significantly more procesing power available to companions.

The upgrades were to have taken place yesterday, but were delayed after discovering several accounts with insecure scripts installed.  A couple of these scripts were exploited and allowed a malicious user to upload a folder with dozens of interior junk pages to many accounts on the server.

So I spent from yesterday afternoon until 3AM this morning manually going through each account to clean them up and take an inventory of what scripts were present.  I found several accounts that had uploaded 3rd party scripts that did NOT come through me first.

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